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Bob Thompson

Bob Thompson
Bob Thompson is CEO of CustomerThink Corp., an independent research and publishing firm focused on customer-centric business management, and Founder/Editor-in-Chief of, the world’s largest community dedicated to customer-centric business. Thompson is a popular international keynote speaker, blogger and author of numerous reports, articles and papers. He also serves on the Board of Directors of the Customer Experience Professionals Association.

Books By Bob Thompson

  • Weaving Influence Recent Launch
    Hooked On Customers

    Hooked On Customers

    Hooked On Customers is not about finding the right words. It is an insightful, highly informative book that propels businesses into action. It explores successful customer-centric businesses, examines the ways they execute their strategies, and provides practical recommendations for business leaders to more effectively execute their own strategies and outperform their competition.

    A must-have for any business leader who wants to have a healthy relationship with customers, this book avoids the pitfalls that often plague others that offer business advice. Frequently, company leaders turn to consultants and other resources to recommend strategies that sound great but ultimately don’t have any real meaning because they are a series of words without a tie to actions.

    Hooked On Customers helps leaders understand, adopt, and implement the five crucial habits so these leaders can achieve the results they need to enable their companies to not only survive in highly competitive, overcrowded markets but to dominate them, creating a legacy of success and inspiration along the way.

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