Books By Chip Bell
Like great innovative service, kaleidoscopes provide wonderful amusement. Rotating the cylinder to deliver new expressions of radiance is guaranteed to generate oohs and ahs. But the colorful pieces of glass or gems inside the working end of the kaleidoscope never change. They are the core character of the kaleidoscope’s artistic expression.
Chip R. Bell’s newest book on innovative service,Kaleidoscope, is about the different shades of colored glass inside the “kaleidoscope” of value-unique service. Each chapter reveals a different shade of its charisma and depth, and gives an idea about what is needed to bring innovative service to life. Also sprinkled throughout this book is a collection of “animators”—fifty action items to turn philosophy into practice and resolve into results. Remember, service with sprinkles can delight customers yet can also seem purely whimsical, merely a means to provide a temporary thrill.
Kaleidoscope: Delivering Innovative Service that Sparkles focuses on the importance of delivering the core of a service experience in a fashion that is value-unique, not just value-added. It is a wonderful book that offers powerful, practical advice, along with engaging stories of ways a novel service experience can also be one that is profound.Buy Now:
If Cirque du Soleil ever wrote a book on innovative service, it would read like Sprinkles: Creating Awesome Experiences Through Innovative Service. Choreographed with compelling stories, breath-taking insights, and super cool techniques, this new book by best-selling author Chip R. Bell is the perfect recipe for how to create and retain devoted customers.
What makes a great cookie special? Sprinkles! It is also what elevates great service from value-added to value-unique. Picking up where his best-selling The 9½ Principles of Innovative Service left off, Chip Bell’s new book will, in the words of the former president of UPS International, “light up your life, fire up your customer service, and rev up your bottom-line.Buy Now:
The 9 1/2 Principles Of Innovative Service
Value-added has been the service solution for many service exemplars—take what customers expect and add a little more. But value-added extras have gotten a lot more expensive. Tough economic times call for a new approach: value-unique service. The 9 ½ Principles of Innovative Service is your instruction manual and inspirational guide to making service an experience that causes your customers to swoon, smile, and sing your praises! It is your spark plug for bringing energy and igniting your customers’ experiences.Buy Now:
Managers as Mentors
Mentoring in today’s business community requires that leaders act more like partners toward coworkers. Bell provides techniques to help leaders avoid the hazards of hierarchy and focus on forming relationships with coworkers in which everyone learns from the interaction. Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today’s tumultuous organizations. Chip and Marshall emphasize the importance of the mentor acting as a learning catalyst with the protégé, rather than simply handing down knowledge. Chapters cover topics such as the role of mentoring in spurring innovation and mentoring a diverse and dispersed workforce accustomed to interacting digitally. Also included is the Mentor’s Toolkit, six resources to help in developing the mentor-protégé relationship. This hands-on guide teaches leaders to be the kind of confident coaches integral to learning organizations.Buy Now: