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John Patterson

John Patterson
John R. Patterson is founder and President of Progressive Insights, a member of the Chip Bell Group. John’s consulting practice helps organizations worldwide consistently deliver great customer service and employee experiences. His clients span a variety of industries including the financial services, insurance, healthcare, pharmaceutical, technology, cable TV, quick service restaurant, utility, assisted living, trade show management, wholesale auto auction, hospitality, commercial construction, real estate, education and business services industries.

John is a sought-after speaker and workshop leader on the topics of Creating Devoted Customers, Service Innovation, Connecting with Employees and Customers, and Effective Leadership in Difficult Times. He has co-authored several books with Chip Bell, including Wired and Dangerous and the national best-seller Take Their Breath Away, and his articles have appeared in numerous professional journals.

John holds a graduate degree in business from the Darden School at the University of Virginia and a B.S. in Business Administration from The Citadel. He has over 20 years of executive leadership experience in the hospitality, business services, real estate and financial services industries.
He lives in Atlanta with his wife Katie, their 2 labs and 5 children.

Books By John Patterson

  • Weaving Influence Recent Launch
    Wired and Dangerous

    Wired and Dangerous

    Customers today are picky, fickle, vocal, and “all about me” vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk back—with a single snarky video or damning review gone viral, they can bring down a company. To succeed in this new world, it is vital that customers are treated not as cash machines but as collaborators.

    In Wired and Dangerous, John Patterson and Chip Bell analyze this service revolution and provide a tested formula for transforming today’s edgy customers into eager partners. Using real-world examples, they detail compelling methods and pragmatic tools for bringing harmony and balance to a relationship that was out of whack even before the Internet.

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  • Weaving Influence Recent Launch
    Take Their Breath Away

    Take Their Breath Away

    Unless you have a patent on the rocket car or the secret formula for chewing gum that makes you smarter, you probably haven’t cornered the market on the products or services you provide. In fact, no matter what kind of product or service you sell, there’s probably someone else trying to sell it faster and cheaper. In order to get ahead and stay ahead, you have to keep customers coming back by giving them something they can’t get anywhere else.

    Take Their Breath Away gives you the inspiration, practical strategies, and creative ideas to enchant, surprise, and treat your customers to something more than just an encounter. Learn to take your customers’ breath away and they’ll take your brand to heart.

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  • Weaving Influence Recent Launch
    Customer Loyalty Guaranteed

    Customer Loyalty Guaranteed

    Although more products and services are available than ever before, companies are still sending out the wrong message by giving their customers boring, apathetic, impatient, and uninspired service. Yet an organization’s commercial success is incumbent upon making customers feel valued.

    Customer Loyalty Guaranteed shows leaders at all levels how to awaken the “spirit to serve” in every employee. It includes the seven customer service personalities that build unbreakable customer loyalty and practices for maintaining remarkable service over the long-term.

    Customer service gurus John Patterson and Chip Bell provide fresh concepts on how organizations must deal with today’s “new” customers, and show companies how to infuse their organizations with passion that customers will connect to.

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