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Turning Service Around (And a Giveaway!)

| | Leadership | 6 Comments
Turning Service Around (And a Giveaway!)

Everyone reading this probably has several stories of good and bad experiences with restaurants. I recently spent fifteen minutes parked, waiting for my “drive-through” food. Delays and mistakes happen, but sometimes it feels as though the staff feels no urgency to please me as a customer.

It was tempting to blast that chain on Twitter, to shine a spotlight on the irritation which was mushrooming with each passing moment, but I let that one pass.

Cheryl Bachelder, CEO of Popeyes Louisiana Kitchen, incorporates spotlights into one of her messages about leadership: the spotlight problem. She says leadership is a lot like being on a Broadway stage. The light hits the stage and we wait for the main actor to come out and start telling the story. Too many leaders hunger for the spotlight, want to stay in the spotlight, and don’t shine the spotlight on others often enough.

Wherever you are on your leadership journey — on stage, in the wings, or in the audience — Cheryl has developed several free resources which can help.

  • The Journey To Personal Purpose Self-Assessment is an extremely thorough and thought-provoking exercise that is designed to help you get to know yourself in a deep way by examining the key life events, values, and strengths that define you as a leader. Click here to get started.
  • The free 40-Week Leadership Challenge provides a weekly email in which Cheryl guides you to become a Dare To Serve leader. Each email includes a weekly question, inspirational stories, and tips of how to put your learning into practice. Click here to get started.
  • The Dare To Serve Discussion Guide is an 8-week discussion guide which can be used by a small group of leaders for a conversation on Dare To Serve™ leadership. The guide facilitates provocative conversations on a leadership approach that serves and performs. (There is also a faith-based version available.) Click here to get started.

Would you like to win a copy of Cheryl’s book, Dare to Serve? Please leave a comment telling us which of the three free resources sounds most useful for you at this point in your leadership journey (hint: it’s okay to say “all three!!”). We will select the winner on Friday, October 2, at noon ET.

As I am composing this post, I am re-listening to the Dare to Serve Webinar from earlier this year. Hearing Cheryl’s explanation of fixing things that are broken, delivering performance results, and helping people believe in each other and their employer again reminds me how much all of us have to gain from Cheryl’s hard-won wisdom (and she’s offering it all for free!).

All that hard-won wisdom has paid off in a pretty special spotlight for Cheryl! She won the Norman Award, which is presented annually by MUFSO to one industry executive whose leadership philosophy and actions have had a significant impact on their industry peers and have also inspired future industry leaders. Each winner is “a sterling example of continuing the legacy of selfless leadership and mentoring that the late Norman Brinker was so highly regarded for in our industry.” Here’s a picture of Cheryl receiving the award – congratulations Cheryl!

cheryl award


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About The Author

Paula received her M.S. in Counseling and Human Systems from Florida State University. Previously, she coordinated the Internship Program at Fordham University and worked for Florida’s Healthy Kids program, which provided insurance to uninsured children. She has proofread professionally for Ballantine Books, has edited for numerous authors, and enjoys social media immensely. She is a NASA Social alum, Fitfluential Ambassador and a Charity Miles “All Star.”

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What People Are Saying

Paula Kiger (Big Green Pen)   |   30 September 2015   |   Reply

(This comment is not an entry for the giveaway by the way!). I am excited to share Cheryl’s resources and especially excited that someone will receive a copy of her book!

Jane   |   30 September 2015   |   Reply

Literally every day for the past week (maybe longer) I have thought of Cheryl Bachelder’s fantastic free resources and wondered how best to get the word out and share them. You’ve done that here, Paula. Your article is a wonderful testimony to the generosity Cheryl and who will benefit from her leadership online mentoring and written materials.

Jane   |   30 September 2015   |   Reply

p.s. This comment also is not an entry for the giveaway. I hope the winner of the book is someone who would receive life-changing benefit from it. I read it and absolutely loved every chapter.

Paula Kiger   |   30 September 2015   |  

I hope so too! (And thanks for your comment and support!)

Ali Davies   |   30 September 2015   |   Reply

Interesting stuff Paula. Having a mindset of serving as a leader is very powerful. I would also add that combined with genuine caring, it becomes even more powerful.

Paula Kiger   |   30 September 2015   |   Reply

Absolutely, Ali. I agree. Thx for your comment!