Chip R. Bell is a renowned keynote speaker and a senior partner with the Chip Bell Group, managing their office near Atlanta. Global Gurus in 2020 ranked him for the sixth year in a row in the top three speakers in the world on customer service.
Prior to starting CBG in 1980, he was Director of Management and Organization Development for NCNB (now Bank of America). Dr. Bell holds graduate degrees from Vanderbilt University and the George Washington University. He was a highly decorated infantry unit commander in Viet Nam with the elite 82nd Airborne, and a guerrilla tactics instructor at the U.S. Army Infantry School.
Chip is the author or co-author of several best-selling books, including The 9 1/2 Principles of Innovative Service; Managers as Mentors; Wired and Dangerous; Take Their Breath Away; Magnetic Service; Service Magic; Customers as Partners; Managing Knock Your Socks off Service; Sprinkles: Creating Awesome Experiences Through Innovative Service; and Kaleidoscope: Delivering Innovative Service that Sparkles. His latest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions, launches in September 2020.
He has appeared live on CNBC, CNN, ABC, Fox Business Network, Bloomberg TV, and NPR; and his work has been featured in the Wall Street Journal, Fortune, Forbes, USA Today, Fast Company, Inc. Magazine, Money Magazine, Entrepreneur Magazine, and Businessweek.
Chip has served as consultant or trainer to such organizations as GE, Microsoft, USAA, Ritz-Carlton Hotels, Home Depot, Marriott, Universal Orlando, Chevron, Harley-Davidson, Cadillac, Verizon Wireless, Lockheed-Martin, Allstate, and Victoria’s Secret.