Featured on Friday: Favorite Links

Featured on Friday: Favorite Links

Happy Friday, everyone! We’re back after a two week Featured on Friday hiatus, and I’m excited about what we’ve got in store for you today. Get ready to click through a lot of links because we’re sharing some of the book reviews, interviews,...
Featured on Friday: Bob Thompson

Featured on Friday: Bob Thompson

If we were chatting in real life and I asked about your worst customer service experience, I would bet that you could come up with at least one story to share. My “never again” list includes a major airline and a cell phone company. But it can go both...