Complimentary webinar with Rich Brandt

What Makes Service Exceptional

Join the Discussion with Rich Brandt

From retail to healthcare to education, we all know that customer retention is a primary objective for many organizations, and rightfully so! But what is it that causes your customers to keep coming back? It’s more than just good service: there’s a science behind brand loyalty.

What researchers have learned is that a satisfied customer is not necessarily a loyal customer. Buying goods or services is not just a financial transaction anymore—it’s a psychological experience.

On March 25th at 1 PM (ET), listen to Rich Brandt from RDR Group as he discusses what makes service exceptional. Rich will provide you with his valuable insight on how to build the strongest customer retention, regardless of what industry you work in.

Meet The Presenter

Rich Brandt Headshot

Rich Brandt is a Training Specialist and Managing Partner with RDR Group based in the Southeast. For over twenty years, he has spoken to audiences throughout the U.S. and abroad on a variety of subjects such as diversity, trust, respect, communication, change, customer service, and a positive workplace. He has worked at all levels – including the top executive teams at General Motors, Kroger, State Farm, and Cisco Systems. He has also worked in numerous healthcare facilities, universities, and government agencies. He earned his B.A. from Lake Forest College and his M.A. from Trinity International University. To learn more about Rich, visit

Meet The Host

Becky Robinson Headshot

Becky Robinson is an entrepreneur and founder/CEO of Weaving Influence, a digital marketing agency. Weaving Influence works with authors and thought leaders to help them show up online in the same powerful ways they show up in real life, with a focus on building strategic partnerships to help people and organizations reach their big picture business goals. She’s a wife and mom of three daughters who loves running, reading, and coffee.