Join the Discussion with Rich Brandt
From retail to healthcare to education, we all know that customer retention is a primary objective for many organizations, and rightfully so! But what is it that causes your customers to keep coming back? It’s more than just good service: there’s a science behind brand loyalty.
What researchers have learned is that a satisfied customer is not necessarily a loyal customer. Buying goods or services is not just a financial transaction anymore—it’s a psychological experience.
On March 25th at 1 PM (ET), listen to Rich Brandt from RDR Group as he discusses what makes service exceptional. Rich will provide you with his valuable insight on how to build the strongest customer retention, regardless of what industry you work in.