The Perfect Drink

The Perfect Drink

I love mochas: iced, non-fat, with whip. When the temperature dips below about 40, I switch to hot mochas. I don’t drink them every day, but the days that I do drink them are always extra special. My new friend Toni loves chocolate milk in the morning. Dale...
Cultivating People

Cultivating People

One morning last week, we woke to heavy frost glazing our grass in sheaths of white. My daughters, who typically eschew warm clothing, snuggled into their heavy coats and gloves in the crisp mornings before school. Winter is definitely on its way. This week, though,...
Getting To Know Your People

Getting To Know Your People

In my last post, I wrote about the importance of leaders discovering and utilizing all the resources available to them. This is especially critical when it comes to identifying the strengths of your team. Discovering the gifts and abilities of your team can be as...
Discovering Resources

Discovering Resources

My friend Jill has a new boss at the executive level. An outside hire, this new VP is finding her place with a new job within a new organization. As she transitions, one of her most important tasks is discovering the resources available to her and using them...
Leadership for Kids

Leadership for Kids

This week, across America, schools are celebrating Red Ribbon Week. Held in the last week of October each year, Red Ribbon week, according to the Drug Enforcement Agency’s website, is the nation’s oldest and largest drug prevention program. To complement...
Customer Focus

Customer Focus

Our local chain grocery store has a new initiative to cut waiting times in the check-out lines. Throughout the store, hanging posters feature photos (of real employees, presumably) proclaiming their commitment to faster customer service. At the front of the store,...