by Becky Robinson | Nov 3, 2010 | Leadership
My friend Jill has a new boss at the executive level. An outside hire, this new VP is finding her place with a new job within a new organization. As she transitions, one of her most important tasks is discovering the resources available to her and using them...
by Becky Robinson | Oct 27, 2010 | Leadership
This week, across America, schools are celebrating Red Ribbon Week. Held in the last week of October each year, Red Ribbon week, according to the Drug Enforcement Agency’s website, is the nation’s oldest and largest drug prevention program. To complement...
by Becky Robinson | Oct 25, 2010 | Social Media
Through social media channels, organizations have the opportunity to interact with customers in a way that is positive and meaningful. Businesses can relate to customers where they are and in the moment. Customer-focused social media efforts begin with a commitment to...
by Becky Robinson | Oct 22, 2010 | Social Media
In a previous post, I offered some suggestions for beginning to use Twitter as an resource for learning. I am convinced that the single biggest way to learn on Twitter is by asking questions. In many ways, you can use Twitter like – or instead of – a...
by Becky Robinson | Oct 20, 2010 | Leadership
Our local chain grocery store has a new initiative to cut waiting times in the check-out lines. Throughout the store, hanging posters feature photos (of real employees, presumably) proclaiming their commitment to faster customer service. At the front of the store,...
