Find a Common Language

Find a Common Language

In the summer of 1992, I stood on a ferryboat with a few friends in the middle of the Bosphorus Strait, the body of water that separates the city of Istanbul, Turkey, into two continents. We had spent the day in Asia but were headed back to the European side, where we...
Social Media Communication

Social Media Communication

Picture yourself in the center of a large auditorium, wearing a blindfold. The blindfold is a wispy, translucent fabric… so you can see the people around you: their form, their coming and going; you can identify a few familiar faces. What you can’t see is...
Reflective Listening

Reflective Listening

Whenever I hang up the phone after talking to my friend Lisa, I always feel better than I did before the call. It’s not because she makes me laugh, although she often does; it’s not because she asks good questions or because she affirms and encourages me,...
Three Stories of Communication and Trust

Three Stories of Communication and Trust

We had lived in our new neighborhood for about four months when our neighbors from across the cul-de-sac stop by to let us know that their pool was open and ready for swimming. Stop by anytime, they told us. A week or so later, they followed-up with a dinner...
A Medium to Match Your Message

A Medium to Match Your Message

In any given day, I communicate by sharing information in many different ways. I talk to my daughters, my husband, my friends and neighbors, and anyone else I happen to see, face to face. I send emails — lots of them. I make phone calls; I text; I send Facebook...