Three Leadership Fundamentals

Three Leadership Fundamentals

Today is day two of the Global Leadership Summit. I am attending at a site near my home, along with thousands of people across this country and around the world. By the end of the year, people in 76 countries (400 cities) will experience this leadership training...
Two Key Messages

Two Key Messages

Every organization has a communication culture, one that is shaped and reinforced by the people within the organization, especially the leaders. In his seminal work On Leadership, John Gardner identifies two key messages critical for healthy communication in...
Speak Distinctly

Speak Distinctly

Pig-tailed and freckle-faced, I stood next to my grandpa’s chair. “Speak distinctly, or do-not-speak or do-not-speak at all,” he said. It was kind of a song. As a young girl, I often talked so quickly – and with such a high-pitched squeak – that he...
The Other 93%

The Other 93%

I find it hard to conceal my emotions from others. if I’m excited about something, you’ll know it. If I’m disappointed about something, I won’t be able to hide that from you either. If I’m particularly upset about something, I struggle to...
Find a Common Language

Find a Common Language

In the summer of 1992, I stood on a ferryboat with a few friends in the middle of the Bosphorus Strait, the body of water that separates the city of Istanbul, Turkey, into two continents. We had spent the day in Asia but were headed back to the European side, where we...
Reflective Listening

Reflective Listening

Whenever I hang up the phone after talking to my friend Lisa, I always feel better than I did before the call. It’s not because she makes me laugh, although she often does; it’s not because she asks good questions or because she affirms and encourages me,...