Empowering Leaders: Hand Over Your Keys

Empowering Leaders: Hand Over Your Keys

No one likes a backseat driver. You know, the one who hands you the keys and then proceeds to nag you at every turn, correcting and directing you throughout the trip? Tony Morgan says if you are going to let someone drive, you also need to let them decide how to get...
Killing Cockroaches Tour

Killing Cockroaches Tour

Sometimes it seems easier to do the real work in our organizations ourselves. The time it takes to show someone else how to do something  — and the time required to follow up to make sure the task is done well — just doesn’t seem worth the payoff. Unless...
Is Patience a Leadership Competency?

Is Patience a Leadership Competency?

Mary Jo Asmus has been getting a terrific response to her recent blog post, “Is Kindness a Leadership Competency?” — especially on Twitter. The post is one of her finest, and to quote her Twitter friends, Mary Jo really struck a chord with the idea that...
Leadership at all Levels: Continental Airlines

Leadership at all Levels: Continental Airlines

Last Friday night, I arrived at the Charlotte/Douglas International Airport with my three young daughters. A friend had called me earlier in the day to alert me to bad weather at home in Chicago. After two weeks away from home, I was only slightly discouraged to find...