Leadership for Kids

Leadership for Kids

This week, across America, schools are celebrating Red Ribbon Week. Held in the last week of October each year, Red Ribbon week, according to the Drug Enforcement Agency’s website, is the nation’s oldest and largest drug prevention program. To complement...
Customer Service and Social Media

Customer Service and Social Media

Through social media channels, organizations have the opportunity to interact with customers in a way that is positive and meaningful. Businesses can relate to customers where they are and in the moment. Customer-focused social media efforts begin with a commitment to...
Customer Focus

Customer Focus

Our local chain grocery store has a new initiative to cut waiting times in the check-out lines. Throughout the store, hanging posters feature photos (of real employees, presumably) proclaiming their commitment to faster customer service. At the front of the store,...
Perfect Weekend

Perfect Weekend

It was a perfect fall weekend – at least where I live. Crisp, cool mornings warmed into afternoon sunshine. Blue skies, fluffy clouds, color everywhere. Our woods are a palette of gold, yellow, orange, green, and brown. My husband completed the fall phase of our...