by Becky Robinson | Oct 20, 2010 | Leadership
Our local chain grocery store has a new initiative to cut waiting times in the check-out lines. Throughout the store, hanging posters feature photos (of real employees, presumably) proclaiming their commitment to faster customer service. At the front of the store,...
by Becky Robinson | Oct 18, 2010 | Leadership
It was a perfect fall weekend – at least where I live. Crisp, cool mornings warmed into afternoon sunshine. Blue skies, fluffy clouds, color everywhere. Our woods are a palette of gold, yellow, orange, green, and brown. My husband completed the fall phase of our...
by Becky Robinson | Oct 13, 2010 | Social Media
This is the fourth post in our online learning resources series. If you’ve never used Twitter, you will need an introduction to Twitter before you can begin to use it as a resource for learning. Our white paper, Twitter for Beginners, is a great place to start....
by Becky Robinson | Oct 11, 2010 | Leadership
In my last post, I wrote that the easiest way to figure out what customers want is to start with what you want. The Golden Rule is a great starting place for leaders who want to improve their focus on customers. Use your own experiences as a customer to help you get...
by Becky Robinson | Oct 6, 2010 | Leadership
We’re all customers. I am a customer of our local bank, our not-so-local mortgage company. As a parent, I am a customer of our daughter’s school. I’m a customer of our utility companies, our insurance company, our waste removal company, our...
