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Leadership for Kids
This week, across America, schools are celebrating Red Ribbon Week. Held in the last week of October each year, Red Ribbon week, according to the Drug Enforcement Agency's website, is the nation's oldest and largest drug prevention program. To complement Red Ribbon...
Customer Service and Social Media
Through social media channels, organizations have the opportunity to interact with customers in a way that is positive and meaningful. Businesses can relate to customers where they are and in the moment. Customer-focused social media efforts begin with a commitment to...
Twitter as an Online Learning Resource | Part Two
In a previous post, I offered some suggestions for beginning to use Twitter as an resource for learning. I am convinced that the single biggest way to learn on Twitter is by asking questions. In many ways, you can use Twitter like - or instead of - a search engine....
Customer Focus
Our local chain grocery store has a new initiative to cut waiting times in the check-out lines. Throughout the store, hanging posters feature photos (of real employees, presumably) proclaiming their commitment to faster customer service. At the front of the store,...
Perfect Weekend
It was a perfect fall weekend - at least where I live. Crisp, cool mornings warmed into afternoon sunshine. Blue skies, fluffy clouds, color everywhere. Our woods are a palette of gold, yellow, orange, green, and brown. My husband completed the fall phase of our...
Twitter as an Online Learning Resource
This is the fourth post in our online learning resources series. If you've never used Twitter, you will need an introduction to Twitter before you can begin to use it as a resource for learning. Our white paper, Twitter for Beginners, is a great place to start. I can...
What Customers Want
In my last post, I wrote that the easiest way to figure out what customers want is to start with what you want. The Golden Rule is a great starting place for leaders who want to improve their focus on customers. Use your own experiences as a customer to help you get...
We’re All Customers
We're all customers. I am a customer of our local bank, our not-so-local mortgage company. As a parent, I am a customer of our daughter's school. I'm a customer of our utility companies, our insurance company, our waste removal company, our phone/cable/internet...
Guest Post | Results Worth Measuring
Today's guest post comes from Timothy Morris, who blogs at Intentional Influence. Tim is a former Marine, a husband, and a dad. He loves to travel and plans to start an online business, write, and speak about leadership topics. He has a Master's degree in...
September Round-Up: A Leader Achieves Result
This month, we diverged a bit from our theme to begin a series about online learning resources, which we will continue in the weeks to come. Eventually, we will compile the posts from this new series into a white paper, which we hope will be a valuable resource to...
How to Connect Students to Online Learning Resources
Online resources can enhance and enrich learning for students at all levels. In addition, by connecting learners to online resources, instructors give students a way to continue learning throughout their lifetimes. But where do you start? As I wrote in the last post...
Results
This weekend, as part of a backyard improvement project, my husband Eric, his brother, and his dad, moved 36 cubic yards of dirt from our driveway in wheelbarrows. It took two trips for the delivery truck to get all the dirt to our home and most of two days for the...