Win the Heart: Creating A Culture of Engagement

Win the Heart: Creating A Culture of Engagement
Photo Credit:  Weaving Influence

From top leaders to front line workers, engagement matters at all levels. Imagine building a culture where everyone showed up fully engaged and excited about the work . . . a culture where the potential of every worker was fully unleashed. The competitive advantage you could create would be staggering. The reality is, it can happen.

This week, we’re excited to launch another great book from bestselling author Mark Miller, which reveals four cornerstones of engagement and how to create a workplace where employees truly want to be.

Win the Heart

Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership–employees who really care about their work, their coworkers, and the organization can supercharge a company’s success. But for many years, engagement has been suffering. Gallop reports that 70 percent of employees are not fully engaged on the job. Mark Miller draws on more than forty years of leadership experience to show leaders at all levels how to change the conversation and create real competitive advantage in the process.

In the fourth book in Miller’s High Performance Series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It’s a journey that takes him literally all over the world–from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news.

Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again.

Meet the Author

Mark Miller began writing over a decade ago when he teamed up with Ken Blanchard on The Secret: What Great Leaders Know and Do. In 2011, he released The Secret of Teams, outlining the key principles that enable some teams to outperform the all the rest. Great Leaders Grow: Becoming a Leader for Life came next in 2012, followed by The Heart of Leadership in October 2013, the 10th Anniversary Edition of The Secret in September 2014, Chess Not Checkers: Elevate Your Leadership Game in April 2016,  Leaders Made Here in March 2017, and Talent Magnet in February 2018.

In his latest book, Win the Heart, Miller uses a clever and entertaining business fable to share these findings. He continues the story of Blake, a young CEO, who sets out on a journey to discover the key to engaging leadership. By the end of his journey, Blake has discovered a powerful philosophy to guide his decisions in the future, and four drivers of engagement to implement today.

In addition to writing, he really loves speaking to leaders. Over the years, he’s traveled extensively around the world teaching for numerous international organizations. His theme is always the same: encouraging and equipping leaders.

He also sells chicken. Mark started his Chick-fil-A career working as an hourly team member back in 1977. In 1978, he joined the corporate staff working in the warehouse and mail room. Since then, he’s provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, and Organizational Effectiveness. Today he serves as the Vice President of High Performance Leadership. During his time with Chick-fil-A, annual sales have grown to over $5 billion, and the company now has more than 1,700 restaurants in 39 states and the District of Columbia.

Praise from Readers 

Mark Miller has a unique style of delivering sage advice through storytelling. . . . The concepts are not new, but the delivery is effective.— Daryl Delabbio, 5-star Amazon review

Miller’s modern parable writing style is easy reading, but profound in thought and background. When I read it I was reminded a bit of Simon Sinek’s “Why” in order to see people motivated to their call. Miller does this with heart and does it equally as well as Sinek. If you are a young leader, learn the heart lesson early and your leadership will blossom. Getting to the heart of the matter is what truly matters.” — DocMyron, 5-star Amazon review

This is a simple, short, and significant reminder that as leaders, our job is to create an environment of engagement… and that starts with Winning The Heart!” — Sean Glaze, 5-star Amazon review

Miller communicates the results of solid research with engaging story so that the reader is quickly engulfed in a virtual experience that closely resembles what most employers and managers experience in their workday environment: many employees approach their work as “just a job.” . . . Anyone who has worked in a great environment will appreciate the practical insight this volume affords for those who lead organizations.” — SW, 5-star Amazon review

Learn More

  • Visit Amazon to buy a copy of the book, or leave a short review of it.
  • Check out the website for more information and free Win the Heart resources.
  • Watch the recent webinar to learn more about the CARE model of engagement.

About Elizabeth Johnson

Elizabeth Johnson loves the color yellow, strong {black} coffee, long books, and mountain trails. She’s currently enjoying a brief sojourn in the green desert of Kemmerer, WY, where she and her husband are serving a church-planting internship. She blogs about thinking biblically in the everyday, enjoys creative pursuits like hand-lettering and teaching piano lessons, and usually has a book project in the works as well.

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